• Drive revenue growth by ensuring customer satisfaction and loyalty, focusing on renewals and expansion • Manage a diverse portfolio of existing customers and cultivate strong client relationships • Serve as primary point of contact, represent customer voice to internal teams, and ensure smooth Sales-to-CS transitions • Conduct business reviews to assess value realization and develop tailored action plans • Manage and drive opportunities through the renewal and expansion sales cycle • Use customer health monitoring tools to identify and mitigate risks proactively • Develop and maintain deep product and market expertise; introduce new products and features to customers • Function as customer advocate and create feedback loops between customers and product teams to improve adoption