Collaborate with our existing clientele, consisting of creators, founders, and CEOs, to foster the expansion of their online video subscription enterprises. Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROI Own the client experience by establishing rapport, providing training, identifying opportunities and driving product adoption Expand current customer accounts through upsell opportunities of products and services Conduct negotiations with clients to secure contract renewals with price increases, balancing client satisfaction and company profitability Own data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churn Become an industry expert by continuously seeking out and learning industry trends and best practices Act as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoption Provide customers with marketing, industry and platform best practices Connect customers with ecosystem partners (i.e. software, agencies, production) Mitigate churn by proactively addressing leading indicators Maintain and update an accurate log of activity in our CRM system Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience Preemptively spot patterns to improve usage and adoption