Serve as the customer's advocate and the customer’s trusted advisor- You are the bridge between Aidoc and our customers: Ensure positive customer experiences by proactively managing and growing customer relationships, including identifying key stakeholders. Lead discussions with our customers (top physicians in prestige medical centers). Understand each customer’s pain points and their workflow and enhance the value of AI in their departments. Define the next steps and work on “making things happen” with our R&D teams. Serve as the liaison between our customers and internal teams: Work with the technical team to ensure smooth onboarding of new customers. Drive product enhancements and work cross-functionally with internal teams (Product, Data, AI) by representing the customer perspective. Have a deep understanding of our solutions, their expected performance, and the user interface. Drive value demonstration of our solution for our customers: Perform data analysis and storytelling using data. Make insights out of the data and present it to our customers. Initiate and help execute research initiatives.