• Conduct a thorough analysis of clients' existing business processes and workflows. • Facilitate discovery workshops and requirements gathering sessions with stakeholders. • Translate business requirements into functional specifications for ServiceNow implementation. • Design process flows and workflow diagrams using industry-standard tools. • Identify process improvement opportunities to enhance efficiency and effectiveness. • Develop detailed documentation of current and future state processes. • Collaborate with technical teams to ensure proper implementation of designed solutions. • Provide guidance on ServiceNow best practices and platform capabilities. • Support user acceptance testing and process validation. • Deliver training to end users on new processes and ServiceNow functionality.