• Own and evolve the end-to-end ServiceNow platform architecture, including data model, integrations, security, performance, and governance. • Partner with business and IT stakeholders to understand strategic goals, define roadmaps, and translate requirements into ServiceNow solutions that deliver measurable value. • Lead the design of solutions across multiple ServiceNow products and modules (e.g., ITSM, ITOM, ITAM, CSM, HRSD, CMDB, Workflow/Flow Designer), ensuring a unified and scalable architecture. • Architect and oversee integrations between ServiceNow and external systems using IntegrationHub, REST APIs, web services, event streams, and other integration patterns. • Provide technical leadership across multiple concurrent work streams, ensuring alignment to architecture standards, reuse of shared capabilities, and consistent design patterns. • Guide platform engineering, development, and admin teams on solution design, configuration vs. customization, coding standards, and use of out-of-the-box capabilities. • Establish and maintain architectural principles, reference architectures, and design guardrails to protect platform integrity and manage technical debt. • Review and approve solution designs, stories, and implementation approaches for major initiatives, ensuring they align with platform strategy and non-functional requirements. • Drive performance, reliability, and scalability improvements through thoughtful design of data structures, integrations, automations, and operational processes. • Collaborate with security, compliance, and infrastructure teams to ensure solutions meet security, privacy, and regulatory requirements. • Provide leadership and coaching to managers and technical leads across multiple teams, building a high-performing, collaborative ServiceNow delivery organization. • Contribute to and champion SDLC, CI/CD, testing, and release processes for ServiceNow, promoting automation, quality, and repeatability. • Stay current on the ServiceNow product roadmap, new features, and industry best practices, and proactively recommend enhancements to maximize platform value. • Communicate complex technical concepts in clear, business-friendly language to senior leaders and non-technical stakeholders.