Genesys

Genesys is seeking a hands-on, strategic Director to lead our Global Web Engineering team—leading the platforms and engineering teams that power Genesys.com. We are looking for a technical leader who combines deep corporate web development expertise with enterprise-scale platform...

The Technical Account Manager (TAM) is responsible for delivering technical success to the Genesys customers by being a multi-tasking, relentless problem solver, who can represent Genesys brand in the most complex situations for any caliber accounts. The TAM must demonstrate prof...

The Senior Account Executive is responsible for driving revenue growth and acquiring net new business from both prospects and existing customers by acting as a consultative sales professional. This role involves owning all opportunities, coordinating resources, and managing the sales campaign across the entire opportunity pipeline to solve customer business needs.

As Manager of Customer Success, you’ll lead a team of Customer Success Managers (CSMs) responsible for driving customer adoption, value realization, retention, and growth across our Digital Accounts segment. This role is ideal for a strategic leader who thrives in a digital-first...

This role is responsible for driving strategic revenue growth across a portfolio of large, complex enterprise customers and new logo accounts in the Mid-Atlantic region, owning executive relationships and leading transformational sales pursuits to deliver multi-million-dollar outcomes. The executive will own and drive revenue growth across defined Fortune 500 accounts, acting as the primary executive relationship owner and shaping customer strategy for enterprise-wide transformation initiatives.

In this role, you’ll work closely with customers to build and deliver contact center and customer experience solutions and services based on Genesys Cloud and other related technologies to meet customer’s business goals. You will provide technical leadership while promoting the u...

The (add level) of Business Transformation will lead enterprise-wide AI-driven initiatives that deliver measurable business impact. This role is accountable for identifying, prioritizing, and executing high-value AI-enabled changes across operations and commercial functions. This...

Senior Product Program Managers structure and manage complex global initiatives from inception through launch, connecting business case development, solution design, readiness, and execution tracking. They monitor progress, dependencies, and risks using data to inform prioritization and drive clear communication across stakeholders and leadership.

This role is responsible for creating reliable analysis to drive actionable insights by telling a comprehensive narrative of durable, profitable revenue growth, partnering closely with Customer Success and other cross-functional teams. Key duties include establishing an AI analytics framework, leading initiatives to improve reporting effectiveness, and preparing recurring analysis for management and board reviews.

Architecting intelligent workflows for AI-enabled HR operating model.