• The TC’s may join calls with BPC's to give insights into what is feasible and what the solution might look like. • Responsible for implementing it, managing techs and timelines to complete the work. • Be the technical expert in how to best support by configuring, using ServiceNow best practices focused on configuration vs. customization. • Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders.