• Design, develop, configure, and customize ServiceNow HAM, including workflows, Flow Designer, business rules, client scripts, UI policies, script includes, and custom applications related to hardware asset management. • Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes. • Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting. • Ensure data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes. • Develop and maintain integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools. • Collaborate with ITAM and other business stakeholders to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes. • Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort. • Provide expert-level support, troubleshooting, and issue resolution for the ServiceNow HAM module and related integrations. • Create and maintain comprehensive technical documentation, including design specifications, development guides, and test plans.