• Serve as the main point of contact from onboarding through renewal, ensuring a seamless and high-value customer experience. • Lead business reviews and strategic check-ins with senior stakeholders to align on goals, share product insights, and showcase ROI. • Proactively monitor account health using adoption and usage metrics; develop mitigation plans for at-risk accounts. • Partner with Implementation Managers and Digitization Consultants to ensure clients achieve time-to-value quickly and adopt best practices. • Deepen Anduin’s footprint within each account identifying opportunities for renewal, upsell, and cross-sell across product lines. • Build strong relationships across multiple teams within the customer organization to expand Anduin’s value delivery. • Collaborate with Sales and Product to identify reference accounts, case studies, and product champions. • Leverage client feedback to influence product roadmap and prioritize key enhancements. • Collaborate closely with Product, Engineering, and Digitization teams to translate client needs into solutions. • Document learnings and process improvements to support scalability and operational excellence across the CS organization. • Represent the voice of the customer internally driving alignment on priorities and surfacing recurring themes to inform roadmap direction. • Partner with Marketing and Sales to identify expansion opportunities and promote client success stories. • Customers actively use Anduin’s products across core workflows, achieving measurable value and operational efficiency. • Consistently achieve renewal targets and maintain a low churn rate within your book of business. • Surface and close opportunities for cross-sell and upsell, collaborating with Sales to drive incremental revenue growth. • Maintain healthy customer health scores and deliver exceptional client satisfaction (CSAT/NPS). • Anticipate risks, communicate effectively, and rally cross-functional resources to resolve challenges quickly. • Earn the trust of senior stakeholders by demonstrating deep understanding of their business and influencing long-term roadmap alignment. • Contribute to internal knowledge-sharing, playbook development, and scalable CS practices that elevate the entire team.