• Develop long-term relationships with customers leading to high retention and customer satisfaction • Ensure customers are successful with the product following the launch date • Manage customer the customer experience and setting expectations • Responsible for tracking & driving customer health and Net Promoter Scores • Create playbooks & present calls to action • Responsible for reaching assigned targets for customer KPI’s • Continuously improve customer experience by proposing new processes and concepts • Participate in user groups and client facing webinars • Handle any product or full software attrition to identify save opportunities • Identify and pass leads to our Sales Growth team • Other duties as assigned