A 500k+ global community empowering the next generation of developers to learn through hackathons & the MLH Fellowship.

Partner Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2012H1B No SponsorCompany Site LinkedIn

Location

New York

Posted

142 days ago

Salary

$90K - $120K / year

Bachelor Degree2 yrs expEnglishOpen Source

Job Description

• Maximize the performance of developer-facing campaigns and programs • Build strong relationships with key enterprise customers • Craft compelling narratives about impact & ROI through data and stories • Lead Key Accounts and build strong relationships across client functional groups • Onboard and Launch new sponsors and clients • Monitor and analyze key success metrics and deliver partner impact reports • Act as a key component to ensure partners' products are useful and intuitive for community members • Responsible for ensuring partners’ expectations are met correctly on the ground • Work with partners to reassess needs and investment with MLH, seeking opportunities to upsell as appropriate

Job Requirements

2-4 years of professional experience in a role that required interfacing directly with enterprise customers like Customer Success or Sales Engineering.
Demonstrated ability to use data to craft compelling customer stories, and to present information and reporting to clients in a compelling way
Familiarity with technical software and/or hardware development. You don’t need to be a developer, but you must be comfortable speaking to a technical customer.
Strong project or program management skills, with experience leading and implementing high-impact projects with cross-functional teams.
Demonstrated ability to problem solve in complex situations with minimal guidance; strong attention to detail.
Excellent oral/written communication, interpersonal, and analytical skills.
Willingness to travel and occasionally work weekends (ex. attending a hackathon with a key customer).
Passionate about technical education, communities, and open source software.