• Manage a portfolio of Daylight customers, ensuring successful adoption, engagement, and renewals. • Partner closely with Pricing Advisors to deliver measurable pricing performance and customer satisfaction. • Lead QBRs and business reviews focused on ROI, rent growth, and product impact. • Drive customer utilization through proactive outreach, data insights, and process recommendations. • Collaborate cross-functionally with Product, Onboarding, and Support to address issues and influence roadmap priorities. • Own renewals and support expansion opportunities in collaboration with Sales. • Act as the customer advocate internally, ensuring feedback is captured and prioritized. • Maintain accurate customer records and engagement notes in CRM systems (Salesforce, Asana, etc.). • Provide mentorship and subject matter input to peers as Daylight scales.