• Own the customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints. • Drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value. • Lead customer programs strategically, including adoption cadences, executive reporting, risk registers, and milestone-based planning. • Translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption. • Serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements. • Lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction. • Facilitate kickoff sessions and enforce program management rigor across all accounts. • Embed Apiiro into day-to-day workflows for engineering, DevOps, and security teams. • Build value-driven use cases demonstrating risk reduction, compliance readiness, and developer velocity. • Tune signal-to-noise ratio to maintain trust, including false positives, suppression, and deduplication. • Orchestrate escalations across cross-functional teams in war rooms with minimal disruption. • Maintain internal and customer-facing reusable assets.