• Directly responsible for the onboarding, training, health, and support of the customer, in order to achieve retention and expansion of strategic Swine accounts - assigned roughly 30 customer accounts • Deliver strong onboarding and training program to BinSentry’s commercial Customers • Offer high touch/engagement with assigned customers including Monthly Meetings, On-site visits, and customized training • Provide excellent customer experience and communication to ensure customers and BinSentry are mutually successful • Expand business within existing accounts by effectively quantifying & communicating the value BinSentry provides to customers • Support sales team/process with prospective and current customers, including navigating the organization to nurture champions and super users • Work internally with Product to prepare and deliver customized insights reports, which aid in demonstrating ROI and customer expansion • Stay current on BinSentry’s product releases, and roll out new features/functionality to your assigned customers • Utilize the Hubspot CRM to maintain up-to-date records and effective customer communication • Listen to customers and ensure a strong customer feedback loop exists throughout the company