• Empower the Domain Directors (direct reports) to coach, mentor, and develop employees within the Domain through career development planning, performance management, and career path design. • Ensure there is role clarity and best practices within the domain specialty areas. • Ensure customer focus for all employees in the domain by coaching, mentoring, and providing feedback through the Domain Directors. • Partner with Human Resources to ensure effective hiring practices and appropriate staffing levels within the Domain. • Partner with Americas Resourcing Group to support centralized staffing in the Americas • Ensure Domain Directors' accountability by establishing metrics for their employee management, skilling, utilization, capacity, and certifications, as well as their own development goals. • Champion Hitachi Core Values among department members, supporting our company’s DEI initiatives to ensure sustainable growth. • Partner with GDC Managers as it relates to project assignments and staffing. • Responsible for overseeing the mid-year and annual performance management process within the Domain. • Follow the established performance feedback process through employee recognition, rewards, and corrective action, with the assistance of Human Resources, when necessary. • Responsible for team performance and reporting on metrics, including utilization for the Domain. • Responsible for monthly Rhythm of the Business Reporting for BSD • Lead strategic initiatives that support the Domain's goals as assigned.