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Role Description

The Learning Specialist will manage the delivery of a variety of training and development courses for Graebel employees. Integral to the creation and the assessment of all corporate training programs as needed.

Essential Duties and Responsibilities:

• Manage all aspects of the training within the scope of responsibility, including planning, contributing to the design and development of course content and assessments for new hires, managers, and compliance training.
• Review course and content data, making recommendations regarding revisions.
• Responsible for recommending and developing creative instructional curriculum for instructor-led, live online, and asynchronous e-learning to meet the needs of internal and external customers.
• Manage relationships within the training team, L&D design team, HR, and within the business unit/office to ensure effective communication at all levels to attain the company's goals.
• Cooperatively work with all departments to successfully implement change management and identify and address training gaps when discovered.
• Partner with Regional Hiring Managers and HR to support new hire onboarding experience.
• Partner with Regional AM, Ops Manager, and Revenue Team to understand billing triggers and client nuances to create reference materials to enhance frontline training and understanding of process.
• Support new client onboarding by partnering with global owners to roll out applicable training.
• Serve as Data Champion by understanding the data going into the system and the downstream impacts of the data to identify trends.
• Ensure that frontline has tools and resources needed to understand the end-to-end process.
• Develop and monitor outcome-based metrics to track training impact and adjust training content and delivery as necessary to improve metrics.
• Ensure compliance training meets all necessary guidelines.
• Source solutions when training is not meeting the immediate needs and goals of an office/business unit.
• Partner with the business unit and/or office to identify and train SMEs to assist with implementing refresher trainings, updating job aids, new processes, and systems training.
• Perform any other related duties as required or assigned.

Qualifications

• Exceptional people who share values of truth, love, and integrity.
• Passion for delivering the highest levels of service.

Requirements

• Salary range: $65,000 to $70,000 based on experience, skills, and qualifications.

Benefits

• Fair and transparent compensation.