Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.
O9 Solutions is a cloud-based business management platform powering digital transformations of integrated planning and operations.
Solutions Engineer31 days ago
Full TimeRemoteTeam 920
The Solutions Consulting Manager will lead client engagement by showcasing o9's solutions, tailoring demos, and overseeing RFP processes, while ensuring effective collaboration with sales and implementation teams.
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Top Stack For This Role + State
Cloud, JavaScript, Python, AWS, Azure, Google Cloud Platform
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