• Engage directly with merchants to understand requirements for their B2B/Dropshipping expansion opportunities: retailers’ expectations, timelines, volumes, technical needs, etc. • Translate all of the above—in combination with merchants’ overall goals—into clear, actionable solutions/approaches that balance feasibility, complexity, and value. • Evaluate retailer-specific technical & operational requirements: EDI-related, routing, labeling, etc.) to confirm what can be supported. • Conduct feasibility-checks across tech-stacks and operational workflows/capabilities to confirm the extent to which ShipBob can support. • Identify risks, gaps, and mission-critical changes early in the opportunity-lifecycle. • Scope and document opportunities (via use of Retail Summaries, Merchant Success Plans, and internal briefs) to ensure alignment on responsibilities and expectations. • Support internal approvals, opportunity-creation, and Prepaid billing recommendations. • Provide sales-adjacent support where needed, ensuring clarity amongst all internal & external stakeholders. • Prepare opportunities for handoff by producing clear documentation and ensuring all mission-critical steps are complete for Implementation readiness. • Partner closely with Implementation teams to maintain continuity through go-lives and ensure solutions land as designed. • Champion process & product evolution by recommending improvements to B2B-centric processes, playbooks, etc. so as to optimize merchants’ experiences.