Everise

Design and maintain infrastructure and platform architecture, automate IaC and CI/CD pipelines, operate Kubernetes clusters, build internal tooling and observability, manage databases, backups, and security assessments.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

Senior Director, Legal providing strategic legal support for Everise’s global operations

Senior Manager - Operations overseeing call center supervisors and performance management

Director of Talent Acquisition leading recruitment strategies in a BPO environment