FormativGroup operates within the critical middle layer of business technology, where applications and systems connect infrastructure to business processes. We are specialists who help the middle market take full advantage of their technology investments with deep, industry-centric expertise, all in one place, to unify fragmented systems. With deep technical expertise across cloud architecture, system integration, AI, and data strategy, we bridge the gap between business goals and modern platforms. FormativGroup is an equal opportunity employer providing opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. ADA Specifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Solution Architect, Salesforce – Service Cloud Voice, Contact Center
Location
Arizona + 28 moreAll locations: Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Iowa, Kansas, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Pennsylvania, Tennessee, Texas, Virginia, Washington, Wisconsin
Posted
4 days ago
Salary
$150K - $180K / year
Job Description
Job Requirements
- Must have hands-on experience with Salesforce Contact Center, Service Cloud Voice, Amazon Connect
- 8 + Years in the Salesforce Ecosystem (minimum 2+ years of architecting within Salesforce) with enterprise architecture experience.
- Extensive background in pre-sales solutioning and engagement architecture, with the ability to guide strategic conversations and translate client needs into scalable Salesforce solutions.
- Expert on multiple Salesforce Clouds product sets
- Familiar with several areas of Salesforce and the Force.com Platform e.g. Sales Cloud, Service Cloud, Force.com
- Previous experience as a consultant or developer in Salesforce Ecosystem and related technologies
- Ability to show integration and security design principles, translate business requirements into technical documents, and communicate design documents to developers
- Demonstrated experience building a culture of engineering excellence (quality, security, performance, scalability, availability, etc.)
- Solid experience in HTML, CSS, and JavaScript
- Experience working in an Agile project environment
- Salesforce Certifications mandatory including Developer, Consultant and Architect
- Strong communication skills with the ability to present complex concepts to technical and non-technical audiences and adapt to new domain requirements.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Medical
- Dental
- Vision