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Role Description

This full-time, remote position focuses on client retention, satisfaction, and long-term success by applying proven retention strategies to keep clients engaged throughout their training journey.

• Develop and implement retention strategies to reduce cancellation rates
• Handle cancelation requests and create customized solutions to retain clients
• Conduct save calls and retention outreach
• Monitor client engagement and identify at-risk accounts
• Strong communication skills and a solution-focused attitude
• Ability to manage tasks like scheduling and case management
• Match clients with trainers based on needs and availability
• Manage schedules for virtual and in-person sessions
• Provide customer support through calls, emails, and live chats
• Assist trainers with administrative tasks and problem-solving

Qualifications

• Proven track record in customer retention or refund prevention
• Strong negotiation and problem-solving abilities
• Excellence in identifying and addressing client concerns before they lead to cancellations
• Have a genuine love for animals

Requirements

• Open availability required

Benefits

• $15-16/hour with full-time benefits plus retention bonuses
• Positive, supportive work environment