• Process automated outbound calls to existing customers about upcoming expiring prescriptions and reorder reminders • Consult customers on the best value for their contact lens purchases on each call • Support customers through other platforms when business needs arise, including, but not limited to outbound support calls, inbound calls, chat, mms, and emails. (Training will be provided where needed) • Identify and resolve concerns in a way that creates a positive customer experience • Maintain high performance metrics including revenue per call (again, sales), quality, availability, and timeliness metrics • Be able to problem solve and think fast keeping the customer and company in mind • Abide by 1-800 Contacts policies and procedures as identified and amended from time to time • Live the company values: Big Hearted, Unconventional, Tenacious, Better Together • Perform other duties as assigned by leadership