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Role Description

This role involves providing exceptional customer service as an Outbound Sales Representative at 1-800 Contacts.

• Process automated outbound calls to existing customers about upcoming expiring prescriptions and reorder reminders
• Consult customers on the best value for their contact lens purchases on each call
• Support customers through other platforms when business needs arise, including outbound support calls, inbound calls, chat, mms, and emails (Training will be provided where needed)
• Identify and resolve concerns in a way that creates a positive customer experience
• Maintain high performance metrics including revenue per call, quality, availability, and timeliness metrics
• Be able to problem solve and think fast keeping the customer and company in mind
• Abide by 1-800 Contacts policies and procedures as identified and amended from time to time
• Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
• Perform other duties as assigned by leadership

Qualifications

• High school diploma (or GED equivalent)
• Great typing skills (at least 35 words per minute)
• Technical aptitude
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that provides confidentiality
• Positive, solution-oriented mindset
• Ability to show up to work on time and work your scheduled shift

Requirements

• Full-time (40 hours per week)
• Starting base pay: $15/hour plus bonus potential
• Shifts between 7am-7pm MST
• Required Saturday shift

Benefits

• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses
• Approved remote working locations (permanent residence): North Carolina, Texas, Utah