• Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings. • Understand client needs and ensure deliverables meet expectations, including KPIs and service levels. • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANAMICC). • Perform project escalations in a timely manner when client performance requirements are not met. • Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. • Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials.