• Manage the entire customer lifecycle by facilitating the onboarding process, owning adoption and consumption, as well as contributing in the support management process • Lead kickoff and success planning by identifying stakeholders and aligning them on goals, use cases, implementation path, and metrics • Drive adoption across technical departments through regular check-ins and executive business reviews • Identify risk signals early and run mitigation plans to prevent churn • Coordinate technical onboarding and implementation in partnership with Forward Deployed Engineering, Solutions Engineering, and Product • Build repeatable CS processes including, but not limited to, health scoring, playbooks, onboarding templates, and scalable comms • Capture customer feedback and translate it into actionable insights to influence roadmap and prioritization • Assist Sales team on renewals and expansions, surfacing additional teams/use cases and quantifying value • Create customer-facing content such as best practices, rollout guides, and internal enablement materials, that accelerates time-to-value • Assist in monitoring customer support requests, assessing severity and escalation management