DailyPay

Hard work pays off on the daily.

Client Success Manager, xSMB

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 501-1,000Since 2015H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

14 days ago

Salary

$76K - $114K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Own a large portfolio (~140 clients) in the xSMB segment, focusing on efficient, scalable success • Drive adoption and engagement through digital programs and scaled customer journey tactics • Maximize retention and revenue by securing renewals, minimizing churn, and identifying upsell/cross-sell opportunities • Serve as the client advocate internally, collaborating with cross-functional teams (e.g., Engagement, Advocacy) to ensure client needs are met • Manage client escalations efficiently, ensuring timely resolution and a positive customer experience • Track and report on key account metrics (e.g., enrollment, adoption, retention) and accurately forecast renewals

Job Requirements

  • 3+ years of proven work experience in a Client Success, Customer Support, Account Management, or Sales role
  • Demonstrated success in managing a large number of accounts or a high-volume client segment
  • Proficiency with CRM software (e.g., Salesforce, HubSpot) and using data/reporting systems to manage a book of business
  • Strong communication and presentation skills with the ability to influence C-Level stakeholders as needed
  • Solution-oriented mindset and a client-first approach, always

Benefits

  • Exceptional health, vision, and dental care
  • Opportunity for equity ownership
  • Life and AD&D, short- and long-term disability
  • Employee Assistance Program
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited PTO
  • 401K with company match

Related Job Pages

More Customer Success Manager Jobs

Client Success Manager

AlphaHire

The Operating System for Automated Hiring

Customer Success Manager14 days ago
Full TimeRemoteTeam 11-50Since 2020

Founding Recruiting Account Manager driving hiring outcomes for AI-driven talent platform

California
Customer Success Manager14 days ago
Full TimeRemoteTeam 201-500Since 2018

Enterprise Customer Success Manager driving customer satisfaction for Invicti's federal clients

District of Columbia + 1 moreAll locations: District of Columbia, Washington

Customer Success Pro Solutions Manager

LSPedia Inc

Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical and healthcare industries. A Certified Women-Owned and Minority-Owned Business. Recognized by Inc. Magazine as Best in Business in SaaS and a Top 5000 growth company. Committed to securing the pharmaceutical supply chain and improving patient safety and operational efficiency every step of the way, from manufacture to the point of dispensing. Our cutting-edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors.

Customer Success Manager14 days ago
Full TimeRemote

As a Customer Success Pro Solutions Manager, you will lead a team of Pharmacy Pro professionals to ensure exceptional client experiences, drive product adoption and maximize customer value across a large portfolio of small-to-mid-sized pharmacy customers. Design and implement sca...

United States

Sr. Customer Success Manager

Smartsheet

Modern work management platform

Customer Success Manager14 days ago
Full TimeRemoteTeam 1,001-5,000Since 2005H1B Sponsor

Smartsheet is looking for a Sr. Customer Success Manager to manage a set of large enterprise accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sh...

United States