AlphaHire

The Operating System for Automated Hiring

Client Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2020Company SiteLinkedIn

Location

California

Posted

13 days ago

Salary

Not specified

3 yrs expEnglish

Job Description

• Own a portfolio of employer accounts, managing communication, expectations, timelines, and delivery • Lead onboarding and kickoff calls to ensure alignment on role requirements and hiring success criteria • Partner with hiring managers and founders to clarify interview processes, candidate profiles, and decision frameworks • Maintain structured weekly updates, pipeline reviews, and feedback loops • Identify risks early (stalled searches, misalignment, slow feedback cycles) and proactively resolve them • Collaborate with internal recruiters and sourcing teams to translate client needs into execution • Track performance metrics including pipeline health, time-to-fill, and conversion rates • Drive renewals and expansion opportunities by delivering strong hiring outcomes • Build repeatable systems, documentation, and account management processes as a founding hire

Job Requirements

  • 3–7 years of experience in **account management, client services, or recruiting agency roles**
  • Proven ability to manage multiple concurrent employer relationships
  • Strong consultative skills combined with operational execution
  • Experience working with startup, high-growth, or tech clients preferred
  • Comfortable navigating hiring managers, founders, HR, and recruiting stakeholders
  • Detail-oriented with strong written communication and follow-through
  • Commercial mindset focused on retention, expansion, and long-term account value
  • Experience using CRM, ATS, and recruiting tools
  • Nice to Have
  • In-house recruiting or HR business partner experience
  • Experience supporting high-volume or technical hiring
  • Familiarity with startup ecosystems and VC-backed companies
  • Comfort working in early-stage, ambiguous environments

Benefits

  • Flexible work hours
  • Health insurance coverage
  • Learning and development budget
  • Opportunity to work directly with experienced startup operators
  • High-performance, ownership-driven culture

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