• Personally manage a limited portfolio of pharmaceutical manufacturer accounts as a strategic sponsor and advisor. • Use data, reporting, and case studies to tell the TailorMed story and demonstrate the value driven from deepened partnership. • Lead Executive Business Reviews and strategic planning sessions with senior stakeholders. • Shape and evolve TailorMed’s pharma customer success strategy, engagement models, and value frameworks as we expand our offerings. • Partner with Sales and Commercial Leadership to drive renewals, uncover expansion opportunities across brands, and achieve long-term account growth. • Support complex negotiations by clearly articulating customer value and outcomes of existing and new products. • Proactively identify account-level and portfolio-wide risks and mobilize cross-functional teams to protect retention and growth. • Represent the voice of pharmaceutical manufacturer customers internally, influencing product strategy and roadmap priorities as we expand our pharma solutions. • Collaborate with Product, R&D, Operations, and Executive Leadership to align customer needs with company priorities. • Design and refine Customer Success processes, playbooks, and operating models to support scale within the pharma vertical. • Introduce new approaches to customer engagement, value measurement, and team enablement tailored to pharmaceutical manufacturers. • Maintain deep expertise in TailorMed’s platform, pharmaceutical market trends, and patient access/market access best practices. • Represent Customer Success in senior-level discussions with pharma partners and in company-wide strategic initiatives related to pharma growth. • Champion a customer-first mindset while balancing customer advocacy with commercial outcomes across large pharmaceutical partnerships.