• Own renewals and expansion across mid-market and enterprise customers, driving consistent retention and healthy account growth over time. • Run structured QBRs and executive check-ins that deepen multi-threaded relationships, surface business goals, and align Coverbase’s roadmap to customer needs. • Identify and qualify expansion opportunities through usage patterns, organizational changes, and evolving customer objectives. • Support customer go-lives during the first 30–90 days, unblocking onboarding, accelerating early value realization, and reinforcing long-term account health. • Create scalable onboarding materials, best-practice guides, and repeatable workflows that increase our go-live capacity and shorten time-to-value. • Provide high-quality customer support, triaging issues with clarity, ownership, and calm communication while driving to fast resolution. • Act as a bridge to product and engineering, bringing structured customer insights that improve activation, reduce friction, and strengthen our post-sales motion. • Help define our Customer Success foundation from level 0 — processes, SLAs, documentation, and escalation paths — and shape the culture with your rigor and care. • Represent Coverbase in customer meetings and strategic conversations (light travel as needed).