Helping property professionals engineer better buildings with trusted expertise and hyper-streamlined cloud technology.

Customer Success Director – Technical Implementation

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2020Company Site LinkedIn

Location

United States

Posted

17 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishOracleService NowSalesforce

Job Description

• You are the first point of contact for our global customer base. • You will lead customer on-boarding process with optimized solution. • Integration of their CRM systems with Neuron7 products. • Data integration steps with engineering teams. • Collaboration with customer PM for change management activities. • Development of training content. • Definition of RoI metrics and other KPIs related to usage, user adoption, and accuracy. • Find solutions for customer service challenges with/without using AI / NLP technologies and provide ideas / enhancements to Neuron7 core product team. • Develop long-term relationships with customer leadership, key stakeholders to ensure contracts are renewed and able to upsell / cross-sell of Neuron7 products in collaboration with sales teams. • Learn the new AI / NLP products / features as they are released and showcase demos to customers. • Develop templates / models and train new customer success team members as needed.

Job Requirements

Proven CSM experience with SaaS product companies, preferably in AI space.
5 to 8 years’ experience in handling mid to large enterprise level integrated programs, collaboration with multiple teams.
Data-driven to track metrics, build credibility with internal and customers leadership teams.
Experience managing / tracking deadlines with highly energetic globally distributed teams.
College degree in Technology / Business Management
Experience with end-to-end CRM implementations using SFDC, ServiceNow, MS Dynamics, Oracle CX etc. is nice to have.