• This position primarily processes and documents transactions on insurance accounts and interacts with insurance companies and agencies in resolution of unpaid balances, refunds, and other Professional billing issues. • Process transactions on insurance accounts; ensure account is set up correctly, problem resolution, appeals and audit transaction activity. • Communicate professionally with OHSU staff and third-party customers including departments and insurance companies to ensure timely and accurate processing of account transactions. • Attend virtual team huddles meetings. • Review Primary Care, Immediate Care and third-party claims (i.e. MVA settlements, workers compensation claims). • Perform and document quality assurance reviews on transactions in department. • Prioritize assigned accounts to maximize aged AR resolution. • Research and forward documentation for Revenue Cycle Business Analyst to present to department, including updating files with current regulations, policies, and procedures. • Promote and implement LEAN processes. • Other duties as assigned.