• Own the global renewal strategy, processes, and playbooks to ensure timely, accurate, and high-value renewals. • Serve as an executive-level renewal leader for strategic and complex accounts, engaging directly with customers to align on value, address objections, and secure successful contract outcomes. • Mentor and coach Renewal Managers on deal strategy for specific renewals, including stepping in to help manage negotiations where required. • Personally lead or support customer negotiations for high-risk, high-value, or escalated renewals, including multi-year and enterprise agreements. • Develop segmentation frameworks to tailor renewal motions based on customer value, lifecycle stage, and risk level. • Collaborate cross-functionally with Customer Success, Sales, Finance, and Legal to streamline negotiation, pricing, discounting, and contract flow and secure appropriate approvals. • Build and maintain renewal dashboards, KPIs, and predictive forecasting models for churn risk and GRR projections. • Monitor renewal performance against targets and drive continuous improvements in process, tooling, and efficiency. • Provide executive-level reporting with insights, risk analysis, and mitigation plans. • Partner with Customer Success to identify at-risk accounts early and implement structured intervention plans. • Oversee standardized renewal engagement cadence and communications to customers. • Influence product and service improvements based on renewal feedback, win/loss insights, and customer trends. • Lead and grow a high-performing renewal management team, including Renewal Managers and Analysts. • Develop a commercially strong, customer-facing renewal organization capable of handling complex negotiations with confidence. • Set clear objectives, coach for performance, and foster a culture of accountability, collaboration, and customer-centricity. • Partner with operational teams to drive automation and workflow optimization in quoting and renewal management systems to streamline renewal motions. • Partner with Operations to enhance data accuracy, contract management, and reporting infrastructure. • Ensure compliance with pricing policies and contractual terms.