brightfin

The future of IT expense management

Client Lifecycle Manager

ManagerManagerFull TimeRemoteTeam 201-500H1B SponsorCompany SiteLinkedIn

Location

Alabama + 17 moreAll locations: Alabama, Alaska, Connecticut, District Of Columbia, Hawaii, Kentucky, Louisiana, Maine, New Hampshire, New Mexico, North Dakota, Mississippi, Missouri, Rhode Island, South Dakota, Vermont, Virginia, West Virginia

Posted

18 days ago

Salary

$110K - $135K / year

Bachelor Degree5 yrs expEnglishCloud

Job Description

• Build relationships with clients using a consultative approach to drive value and become a trusted extension of their team. • Strategize with clients to identify business objectives and align to brightfin capabilities. • Position yourself as a strategic partner to key stakeholders and champions within-named accounts. • Effectively manage total revenue & commercial health of our existing. • Proactively diagnose and mitigate churn risk clearly and drive resolution strategies, advising sales leadership on ideal resolutions. • Maintain an active pipeline of forecasted renewals and expansions to meet total revenue. • Drive consensus across multiple stakeholders (internal and external) to achieve business. • Partner with your Solution Architect, our Delivery Team and leverage product expertise to solution for a customer’s pain points.

Job Requirements

  • 5+ year in the IT Financial Management, Telecom, Mobility or Cloud market domain
  • 5+ years’ experience solving complex problems, often outside of your direct
  • 5+ years of experience working with stakeholders with companies exceeding $50M in Annual
  • 3+ years of experience in contract renewals and negotiations
  • 3+ years of working within sales teams.
  • Excellent account management
  • Ability to lead complex negotiations with multiple, cross-functional customer
  • Deep understanding of Customer Success
  • A consultative and solutions-based approach to problem-solving and ability to manage customer
  • Strong understanding of IT Financial Management or Mobile and Fixed telecom expense management principles.
  • Comfortable leading presentations and driving best practice conversations.
  • Self-motivated and the ability to thrive in an environment with minimal direction.
  • Ability to identify and communicate true value delivery.
  • Understanding of ITFM or TEM architecture.
  • Service Now Experience a plus

Benefits

  • brightfin offers a comprehensive health, dental and vision benefits package.
  • Paid time off.
  • We strongly believe in work-life balance and taking time for yourself.
  • 401K with employer match.

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