FMX is a leading provider of maintenance management solutions that help organizations accelerate operational excellence.

Enterprise Customer Outcome Manager

ManagerManagerFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

19 days ago

Salary

Not specified

Bachelor DegreeEnglish

Job Description

**As the Enterprise Customer Outcome Manager, you will:** - Serve as the primary strategic advisor to enterprise accounts post-implementation - Own the overall customer relationship and ensure adoption, retention, and satisfaction - Deliver and lead quarterly business reviews with key stakeholders and decision-makers - Identify upsell and cross-sell opportunities and collaborate with Sales to close them - Proactively monitor account health and usage to ensure customers are realizing full value - Collaborate with Product, Engineering, and Solutions Engineering to align on strategic goals and support customer projects - Maintain detailed and timely records of meetings, touchpoints, and action items in Planhat - Act as the internal voice of the customer, advocating for feature requests and enhancements - Travel to key customer sites and events (~25% travel) - Build executive relationships and serve as a trusted strategic partner across accounts

Job Requirements

Preferred Experience & Qualities:**What are we looking for in this role?:**
Experience in enterprise account management, customer success, or a similar client-facing role in SaaS
A strong grasp of the enterprise buying cycle, success metrics, and executive engagement strategies
Familiarity with facilities or operations management software (FMX experience is a plus)
Confidence building rapport and influencing VP and C-level stakeholders
Proven experience managing a book of complex, high-value accounts
Comfort analyzing usage data and translating it into actionable insights
Experience with Salesforce, Planhat (or similar CS platforms), and Microsoft Excel
Strong time management and organizational skills with a high attention to detail
A positive, proactive mindset and the ability to think strategically under pressure
Excellent written, verbal, and presentation skills, including the ability to facilitate executive-level reviews
A match with our core pillars: Excellence, Teamwork, and Integrity.

Benefits

FMX Benefits**** and Life at FMX:**
You’ll make a big impact: **You’ll have significant influence over the direction of our product and the future of our company.
Competitive benefits:** 100% company-paid health, dental and vision insurance.
Work from home: **At FMX we are remote first, but you’re welcome to use our office as you need. We have two all-company events a year to ensure that you can put a face to that name and establish high-trust relationships with your teammates and co-workers. When you’re in the office, you can take advantage of our free snacks, beverages, and office kegerator.
Home office stipend: **We’ll give you everything necessary to do your job (company sponsored laptop, headset, etc.). We will also provide up to $500 to help with equipment, furniture and accessories. You will also get $60/month toward your home internet connection.
Generous PTO and UTO (unplanned time off) policies:** If you’re sick, why should that cut into your vacation time?
Flexible Schedule: **We offer a flexible schedule to help you manage personal appointments, such as doctor or dentist visits, as long as you're meeting performance expectations and project timelines.
You’ll enjoy a collaborative culture and a close-knit team: **We're a team of hard-working, high-fiving, friendly folks. We take collaboration, transparency, continuous improvement, and work/life balance seriously.