• Serve as a Level 3 technical expert for .NET-based applications, providing advanced troubleshooting and support. • Participate in off-hours, weekend, or on-call support rotations as required to support critical systems and incident response. • Perform root cause analysis for complex production issues and implement long-term corrective actions. • Analyze system behavior, logs, and performance metrics to identify trends, risks, and improvement opportunities. • Partner with development and product teams to translate business requirements into technical solutions. • Design and implement system enhancements and fixes to improve stability, performance, and maintainability. • Guide and support Change Management activities, ensuring effective release planning and production readiness. • Create and maintain technical documentation, including system flows, impact analyses, and support runbooks. • Support and enhance CI/CD pipelines and operational support processes. • Act as a technical mentor and escalation resource for junior analysts and support team members. • Promote continuous improvement through automation, modernization, and adoption of best practices.