• Account Ownership & Relationship Management: Serve as the primary point of contact for assigned client accounts • Build strong, trusted relationships with key stakeholders, acting as a strategic consultant • Maintain a deep understanding of client needs, challenges, and business objectives • Build strong, meaningful Territory & Account Plans • Provide proactive recommendations, introducing new solutions that add value and drive engagement • Ensure customer satisfaction and retention by delivering top-notch service and innovative solutions • Sales Growth, Cross-Selling & Upselling: Identify need to bring in additional DTN expertise and solution engineer resources for ongoing account expansion. • Negotiate contract renewals above a set threshold, ensuring continued success and profitability • Hunt for Additional Opportunities: Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback