• Develops strong personal and collaborative internal and external relationships to manage a book of business • Utilizes account management objectives to build and maintain strong external and internal relationships • Achieves customer satisfaction, revenue, membership, and earnings objectives • Executes tactical components of the account team’s business plan for each customer • Manages daily service Plan Sponsor/Producer Concerns • Monitors client’s product lines and services to ensure needs are met • Consults with stakeholders to develop innovative ways to retain customers • Collaborates cross-functionally to identify, implement, and monitor customer service efficiencies