• manage and maintain assigned account and client relationships and service responsibilities • assist in the project management of all contract implementations and in the establishment of strong account relationships • provide training to clients on the use and function of the products and services • coordinate the design, development and rollout of product enhancements and related projects as requested by clients • complete regularly scheduled site visits, conference calls and vendor delegation meetings with all accounts • act as liaison between all contracts and company operating departments on Account Management issues • coordinate with the Quality Improvement department the tracking of all account related complaints/concerns and ensure timely follow-up, including resolution with all appropriate operations and/or corporate staff • work with staff to resolve problems or complaints identified by accounts and manage account issues to closure • assist the Director of Quality and Compliance & CEO in the development and completion of Account Corrective Action Plans • support sales and business development opportunities and assist in the development of RFP's and expansion of new business • translate ideas and client requests into actionable items for the operations, call center or product development team to enhance service delivery or new product offerings • provide support and strategic business insight about products and services to management, peers and clients • assist the Director of Quality and Compliance & CEO with monitoring and tracking legislative or regulatory changes and issues for all states of operation