Magically simplify the way you discover, engage, and convert your next customers.

Junior Product Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

New York

Posted

27 days ago

Salary

Not specified

English

Job Description

• Communicate with customers via email, chat, and occasional video calls to answer questions and resolve issues. • Learn our product inside and out to help users find solutions and make the most of key features. • Collaborate with Product, Engineering, and Customer Success to share insights and help improve our platform. • Build and update help center documentation, FAQs, and internal resources to make troubleshooting easier. • Take ownership of customer issues and ensure they’re fully resolved — always aiming to create a great experience.

Job Requirements

You’re eager to start or transition into a career in tech and enjoy helping people solve problems.
You communicate clearly and confidently in English (proficiency is mandatory for this role).
You’re curious, proactive, and thrive in fast‑paced, collaborative environments.
You stay calm under pressure and approach challenges with persistence and creativity.
You’re based in the Americas and can work comfortably within U.S. time zones.
It’s a plus if you have:
Any prior experience in customer‑facing roles (support, service, retail, hospitality, etc.).
Familiarity with tools like Zendesk, HubSpot, or Intercom — or an eagerness to learn them.
Experience working remotely or within distributed teams.