Huntress
Managed endpoint protection, detection and response for the 99% who need it most.
Product Support Specialist
Customer SupportCustomer SupportFull TimeRemoteTeam 201-500Since 2015H1B No SponsorCompany SiteLinkedIn
Location
California
Posted
30 days ago
Salary
$50K - $65K / year
EnglishMac OS
Job Description
• Provide initial partner support and convey resolutions to customers
• Walk customers through problem-solving processes and provide assistance
• Assess customer issues and properly escalate incidents as needed
• Follow up with customers, provide feedback, and see problems through to resolution
• Utilize excellent customer service skills and exceed customer expectations
• Recommend changes to internal and customer-facing documentation where needed
• Continually grow your knowledge of internal procedures, the Huntress product, and customer environments
Job Requirements
- Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience
- Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners
- Consider themselves disciplined, with systematic problem-solving skills
- Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues
- Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required)
- Experience with tools such as ProcMon and Process Explorer is a plus
- Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software
- Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus
Benefits
- 100% remote work environment - since our founding in 2015
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Support30 days ago
Full TimeRemoteTeam 1,001-5,000Since 2015H1B Sponsor
Customer Experience Strategy Manager at Samsara focusing on improving customer experience
Clinical Support Specialist – Tier 1
Phil, Inc.Medication Access, Simplified. We are on a mission to help people get their medications quickly, easily and affordably.
Customer Support30 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor
Clinical Support Associate providing timely, accurate pharmacy support
Support Specialist – Corporate Travel
Seneca HoldingsSeneca Holdings is the investment arm of the Seneca Nation.
Customer Support30 days ago
Full TimeRemoteTeam 501-1,000H1B No Sponsor
Support Specialist managing corporate travel bookings and queries
United States
Customer Care Specialist
GoMacroCertified Organic, Vegan, Gluten-Free, Kosher, Non-GMO, C.L.E.A.N. and Delicious MacroBars.
Customer Support31 days ago
Part TimeRemoteTeam 51-200Since 2004H1B No Sponsor
Providing exceptional customer support for GoMacro's e-commerce operations
Wisconsin
