• Create and maintain voice of the customer feedback loops and processes, reporting, and documentation • Own decision-making when troubleshooting issues as they arise for customers • Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle • Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows • Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products