• Utilizes a hands-on, professional, and customer-service oriented approach to ensure consistent and effective delivery and/or resolution of customer retention activities. • Maintains existing book of business and exceeding AAM daily duties and expectations. • Supports onboarding newly hired Associate Account Managers and may offer guidance on challenging customers/processes for other team members. • Handles urgent customer related concerns within the team and provides back-up support throughout their area team. • Prepares agendas and/or actively participates in weekly planning meetings, team huddles, reinforcement trainings, weekly meetings with their Supervisor and skip level meetings with Area Retention Manager. • Supports Supervisor with escalation requests, case management, and other business management requirements for open books of business/new hires. • Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. • Responds to all cancellation requests in alignment with the established escalation policy. • Proactively communicates with or responds to customers in support of company pricing initiatives. • Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. • Responsible for capturing customer emails, minimizing rate restrictions and customer credits. • Increases customer penetration by selling full suite of Republic Services products. • Regularly meets with Supervisor to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.