Automated Investigation and Response Platform Powered by Digital Forensics
Customer Success Manager
Location
United States
Posted
30 days ago
Salary
$100K - $140K / year
Job Description
Job Requirements
- Previous experience in Customer Success, Technical Account Management, or Enterprise SaaS roles with revenue accountability.
- Demonstrated ownership of renewal and expansion targets.
- Experience partnering with cybersecurity, IT, or security operations teams preferred.
- Experience managing complex, multi-stakeholder enterprise accounts.
- Strong commercial acumen with fluency in SaaS metrics including GDR and NRR.
- Ability to discuss security workflows and translate product value into executive-level impact.
- Structured account planning and risk management capability.
- Data-driven decision-making using usage and revenue insights.
- Clear communication across technical and commercial audiences.
- High ownership mindset and comfort operating in ambiguity.
Benefits
- Health insurance, including family cover
- 401K
- Home office setup support
- Wellbeing support through Oli
- Monthly entertainment and wellbeing allowances
- Annual company meet up abroad
- 28 days annual leave + wellbeing days + your birthday off
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