Givebutter
Givebutter is the most-loved nonprofit fundraising platform. 💛
Customer Success Specialist
Location
California + 7 moreAll locations: California, Colorado, New York, Minnesota, Tennessee, Texas, Utah, Washington
Posted
20 days ago
Salary
$84K / year
1 yr expEnglish
Job Description
• Host and support 1:many and some 1:1 sessions focused on product usage, common fundraising use cases, and adoption milestones.
• Support customers post onboarding through structured, playbook-driven success motions.
• Guide customers through core Givebutter features, workflows, and best practices via email, Zoom, and phone.
• Deliver foundational fundraising guidance using established frameworks and resources.
• Respond to inbound customer questions and proactively address adoption blockers.
• Contribute to customer education by helping maintain and improve existing help content, guides, and training materials.
• Capture and route customer feedback to internal teams.
• Partner with Support, Onboarding, and Customer Success Managers to ensure a smooth and consistent customer experience.
Job Requirements
- 1 to 3 years of experience in a customer-facing role such as Customer Support, Customer Success, tech sales, or similar.
- Comfort supporting multiple customers simultaneously in a scaled environment.
- Strong written and verbal communication skills, with an ability to explain concepts clearly and concisely.
- Tech-savvy, with confidence in learning and teaching software tools.
- Strong organizational skills and attention to detail.
- Experience with nonprofit CRMs or online fundraising platforms is a plus.
- A customer-first mindset and willingness to collaborate cross-functionally.
- Nice to have: 1 to 2 years of experience working with nonprofits, fundraising, donor engagement, or community-based organizations.
Benefits
- Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
- Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.
- Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
- Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.
- 401k: We offer a 3% 401k match for all eligible employee's.
- Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.
- Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team.
- Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
- Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.
- Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
- Professional Development: We offer learning and development reimbursement opportunities.
- Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.
