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Operations Manager

OperationsOperationsFull TimeRemoteTeam 201-500Since 2016H1B SponsorCompany Site LinkedIn

Location

Illinois + 1 more

Posted

172 days ago

Salary

Not specified

5 yrs expEnglish

Job Description

• Lead extended on-site new property launches and transitions, ensuring smooth day-one operations and operational readiness • Provide hands-on operational leadership: model standards, stabilize property functions, and reinforce best practices • Serve as interim leadership coverage during property-level vacancies, managing operations until permanent leaders are in place • Support property hiring efforts and act as a hands-on operator until teams are stabilized • Deliver or assist with on-site training delivery when prioritized; partner with centralized training teams and reinforce training through shadowing and coaching • Act as a coach and leader, building relationships with property leaders, portfolio and hospitality operations, and centralized teams • Represent and instill Kasa’s values on-site, promoting accountability, collaboration, and a guest-first culture • Travel extensively (70–80%) and live on-site for several weeks at a time as required

Job Requirements

5+ years of hospitality management experience, with exposure to hotels, resorts, or food & beverage environments in a supervisory, training, or task force role
Proven background in new property launches, takeovers, or operational stabilization
Experience stepping into interim or transitional leadership roles, maintaining operational excellence during vacancies
Familiarity with training delivery (preferred)
Ability to travel 70–80% of the time and live on-site for extended periods (weeks at a time)
Commitment to delivering outstanding guest experiences
Willingness to learn new systems, including PMS and other operational tech tools

Benefits

Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees can work from anywhere, including our Kasa’s across the country!
Kasa Travel Credit: allowance of free stays and discounts for friends and family
Flexible extended time off between assignments (typically 9 days for every 21 days on-site)
Competitive compensation and benefits package (starting base pay range between $X and $Y; eligible for equity, bonus, perks, benefits, and Kasa Travel Credits)
Generous Stock Option Plan
Flexible PTO for full-time exempt employees
401(k) Plan with generous contribution match
Health Coverage with comprehensive insurance options
Other Perks: wi-fi stipend, cell-phone reimbursement, home office stipend, and more
Opportunities for professional growth and direct impact on property launches