Optimizing every patient journey with the most advanced insights and value-based payments platform in healthcare

Customer Success Associate

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2015H1B SponsorCompany Site LinkedIn

Location

United States

Posted

151 days ago

Salary

$67.5K - $79.5K / year

Bachelor Degree2 yrs expEnglishPMPSQL

Job Description

• Help manage a portfolio of customers and relationships with each customer. • Provide on-site and off-site assessments and consultative services. • Help conduct business reviews and meetings with customers on an ongoing basis. • Establish and develop strong, credible relationships with customers. • Become a subject matter expert in the use of Clarify’s technologies. • Facilitate training for customers on the use of Clarify’s products and solutions. • Project manage pool of customers to ensure they are receiving value from their Clarify partnership. • Analyze pool of customers to identify risk and proactively drive strategy to address service delivery and/or renewal risk. • Identify upsell and cross-sell opportunities with current customers and partner with Sales to showcase Clarify’s capabilities. • Collaborate closely across Clarify’s sales, product, data science, engineering, and development teams to enhance Clarify's platform, especially based on feedback from customers.

Job Requirements

Passion for Clarify’s mission and making a difference in healthcare.
Pride in prioritizing our customers above all else and delivering exceptional experiences to our customers every step of the way.
2+ years of progressive customer-facing healthcare consulting/professional services/customer success (experience with a SaaS company strongly preferred).
1+ years of healthcare provider, payer, and/or life sciences experience.
Strong project management skills, PMP certification a plus.
Demonstrated flexibility and adaptability relative to thriving in ambiguous, constantly changing, high-pressure environments.
Self-motivated, organized, and capable of managing multiple responsibilities and customer projects to successful completion.
High attention to detail and ability to produce high-quality outputs.
Strong written and verbal communication skills.
Strong analytical problem-solving skills, advanced Excel, SQL, and/or SAS skills are a plus
Ability to build strong relationships and foster teamwork with customers and internal team members.
Willingness to contribute to building Clarify with energy and excitement.