Strong Authentication with Strong Identity

Customer Success Manager – Federal

Customer Success ManagerCustomer SuccessContractRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

Virginia + 1 more

Posted

157 days ago

Salary

Not specified

3 yrs expEnglishCyber Security

Job Description

• Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption. • Drive user engagement and manage project milestones through onboarding, enablement, and early usage. • Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers). • Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63). • Partner with Implementations to track timelines, proactively identify risks, and remove blockers. • Monitor usage, identify adoption gaps, and lead regular business reviews. • Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens. • Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture). • Share best practices and thought leadership with federal stakeholders.

Job Requirements

U.S. Citizen (mandatory for federal work)
3–7 years of experience in Customer Success, Program Management, or Federal Account Management
Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor
Experience at an identity, cybersecurity, or SaaS platform company
Strong communication and relationship-building skills with technical and non-technical stakeholders
Ability to project manage complex onboarding/deployments across functions
Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust
Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks) (Preferred)
Previous experience in startup/growth-stage environment (Preferred)
Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred.

Benefits

Join a mission-driven company transforming how federal agencies secure identity
Influence a fast-growing federal portfolio and help shape our approach to public sector partnerships
Work cross-functionally with leaders across Product, Engineering, and Security
Be part of a collaborative, values-driven team making real impact