Helping employers and employees save up to 80% on health plan and out-of-pocket medical imaging costs.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1-10H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

152 days ago

Salary

Not specified

Bachelor Degree6 yrs expEnglish

Job Description

• Customer Implementation & Data Feed Management: Lead the end-to-end onboarding process, including configuring and managing customer-specific data feeds and ensuring accurate and timely data exchange between systems. • Strategic Stakeholder Management: Build trusted relationships with customer stakeholders at multiple levels, acting as a strategic advisor and escalation point. Facilitate alignment between customer goals and OneImaging’s program. • Reporting & Analytics: Analyze customer data and performance metrics to provide insights, drive adoption, and ensure customers achieve their desired outcomes. Deliver regular reports and business reviews to key stakeholders. • Customer Advocacy: Act as the voice of the customer within OneImaging, sharing feedback and insights to influence product development and service enhancements. • Continuous Improvement: Identify opportunities to optimize processes, improve customer experience, and drive efficiency in implementations and ongoing management. • Cross-functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to ensure a seamless customer journey.

Job Requirements

6+ years of experience in Customer Success, Account Management or a similar client-facing role in a digital health solution environment involving benefits administration.
Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations.
Ability to manage through ambiguity, build processes and help scale the CS organization.
Ability to manage complex ecosystem vendor partners within a healthcare and benefit program.
Proven track record of building strategic relationships with key customer stakeholders.
Analytical mindset with experience delivering actionable insights through reporting and data analysis.
Excellent project management skills, with the ability to manage multiple priorities and deliver results on time.