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CRM Business System Analyst

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500H1B SponsorCompany Site LinkedIn

Location

New York

Posted

153 days ago

Salary

$115K - $140K / year

Bachelor Degree2 yrs expEnglish

Job Description

• Confidently manage our HubSpot CRM; design and implement sophisticated workflows to enhance business efficiency company-wide. • Regularly interface with Data, Product, Sales, and Marketing teams to gather requirements and develop CRM-based technical solutions. • Enhance sales strategies and decision making through CRM data analysis and quality improvement initiatives. • Identify and implement process improvements across the operational stack, leveraging CRM and iPaaS to deliver streamlined solutions. • Lead projects focused on the implementation, integration, and optimization of CRM systems, tracking progress from initiation to completion to ensure timely and successful delivery. • Support user enablement of CRM processes and changes through direct support, training-the-trainer, and documentation.

Job Requirements

Bachelor’s degree in Business Administration, Information Systems, or equivalent work experience in a related field.
A minimum of two years experience in a similar role, with a strong emphasis on CRM systems, their data models, and related Sales and Marketing business processes.
Proficiency in building and optimizing complex, technical HubSpot workflows, processes, and reports.
Savviness with Excel/Google Sheets in efficiently manipulating and analyzing large data sets.
Strong critical thinking, analytical and quantitative skill set, with superior attention to detail and an ability to translate business requirements into technical solutions.
Exceptional organizational and time management skills.
Proven success in collaborating with diverse teams and managing multiple projects simultaneously.
Understanding of APIs and JSON data structures.