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Rayyan Systems Inc.

AI assisted Systematic Literature Review in far less time!

Customer Success Agent, English-Speaking

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1-10Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

146 days ago

Salary

Not specified

Bachelor Degree2 yrs expEnglish

Job Description

• Respond to customer inquiries via Zendesk • Guide customers through onboarding journeys and ensure their success • Prepare users for upgrades, renewals, and feature adoption milestones • Create and maintain knowledge base articles • Host webinars and training sessions to support user enablement • Identify and implement AI/automation tools to streamline support workflows • Monitor customer health, engagement, and proactively address challenges • Gather user feedback and collaborate with Product and Engineering • Contribute to building the Customer Success function and internal playbooks

Job Requirements

  • 2+ years in Customer Success, Support, or SaaS roles
  • Fluency in English
  • Familiarity with Zendesk or similar support platforms
  • Experience using CRM tools (Zoho CRM is a plus)
  • Ability to host and facilitate webinars or online training
  • Strong documentation and knowledge-sharing mindset
  • Process-oriented with a drive to identify improvements and automation
  • A collaborative team player with a desire to help improve the customer experience

Benefits

  • Flexible working hours and fully remote work culture
  • Reimbursement toward health/fitness expenses
  • Learning and development reimbursement benefit

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Remote Customer Success Manager Jobs in the USCustomer Success Manager Jobs in MassachusettsRemote Full-time Jobs (US)More US Remote Jobs

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